Cookie Policy for M.R. Drains

1. What Are Cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies.

We will also share how you can prevent these cookies from being stored; however, doing so may downgrade or disrupt certain core elements and features of the site's functionality.

2. How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site.

It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide an active service or tool that you use.

3. Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for guidance). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Disabling cookies will usually result in also disabling certain features and functionality of this site. Therefore, it is recommended that you keep cookies enabled for the best browsing and enquiry experience.

4. The Cookies We Set

• Account & Administration: If you create an account with us, we use cookies for managing the signup process and general administration. These cookies are typically deleted when you log out, but may remain to remember your preferences for future visits.
• Subscription & Alerts: This site offers newsletter or notification subscription services. Cookies may be used to remember if you are already registered and whether to show specific prompts valid only to subscribed/unsubscribed users.
• Order & Payment Processing: This site offers payment facilities. Certain cookies are essential to ensure your session data and service bookings are remembered across pages so that payments are processed securely.
• Surveys & Feedback: From time to time we offer user surveys to better understand customer needs. These cookies remember who has already participated or retain responses as you navigate between pages.
• Form Submissions: When you submit data through forms (such as our emergency callback or quote request forms), cookies may be set to remember your user details for future correspondence and to prevent spam.

5. Third-Party Cookies

In special cases we also use cookies provided by trusted third-party providers. The following section details third-party cookies you might encounter across this site:

• Google Analytics: We use Google Analytics—one of the web’s most trusted analytics solutions—to understand how visitors use our site and where we can improve page speeds, navigation, and service access. These cookies track metrics such as time spent on page and visited URLs.
• Feature Testing: From time to time we test new site features and user journeys. When testing, cookies ensure you receive a consistent experience while helping us monitor which optimisations provide the most value.
• Conversion Analytics: To ensure accurate business forecasting and service planning, cookies track user pathways through to completed bookings and calls, allowing us to deliver the best trade pricing.
• Targeted Communications: Where marketing or behavioural cookies are utilized, they are designed to present relevant service options and prevent duplicate messaging based on your site interactions.

6. More Information & Contact

If you are unsure whether you need certain cookies enabled, it is usually safer to leave cookies enabled so they can interact smoothly with all online features.

For additional queries regarding our cookie usage or data practices, our team is directly available:

• Email Us: info@mrdrains.co.uk
• Central Operations: 0800 234 3299
• Postal Address: High Clere House, Church Road, Windlesham, Surrey, GU20 6BS